Cancellation & Refund Policy

This policy applies to services purchased from GROWMOREDIGI (trading as Growmore Digi). Because our work is delivered as custom professional services, this policy sits alongside the written proposal or agreement signed for your project. Where the two differ, the signed agreement applies.

1. Cancelling a project

• You may request cancellation at any time by writing to us at the contact details below.
• Cancellation takes effect from the date we acknowledge your request in writing. Work already completed, and work in progress up to that date, remains payable.
• Third-party costs already incurred on your behalf — for example ad spend, domain names, hosting, licences, stock assets or messaging fees — are non-refundable, as we cannot recover them.

2. Refunds

• Before work begins: if you cancel before we start, any advance you have paid is refunded in full, less any transaction fees charged by the payment provider.
• After work begins: we calculate the value of work completed and deliverables shared up to the cancellation date. Any balance from your advance is refunded; if the work completed exceeds the advance, the difference is payable.
• Monthly retainers: can be cancelled with the notice period stated in your agreement. The current month is payable in full, and later months are not charged.
• Setup, licence and platform fees already paid to third parties are non-refundable.

3. If we cannot deliver

If we are unable to deliver a service we have accepted and paid-for work cannot be completed, you receive a full refund of the amount paid for that undelivered work.

4. Revisions instead of refunds

Design and content deliverables include the number of revision rounds stated in your proposal. If a deliverable does not match the agreed brief, tell us in writing and we will correct it at no extra cost. Requests that go beyond the agreed scope are quoted separately.

5. How to request a cancellation or refund

Email info@growmoredigi.co with your name, the project or invoice reference and the reason for the request.

• We acknowledge every request within 3 working days.
• We confirm the outcome, with the calculation, within 7 working days.
• Approved refunds are processed within 7–10 working days to the original payment method. Your bank may take additional time to credit it.

6. Contact

GROWMOREDIGI, 2nd Floor, RB Complex, Hajare Galli, Damaji Road, Mangalwedha, Solapur District, Maharashtra 413305, India.
Email: info@growmoredigi.co · Phone: +91 97676 94414

See also our Terms & Conditions and Service Delivery Policy.