Service Delivery Policy

GROWMOREDIGI (trading as Growmore Digi) provides digital services. We do not sell or ship physical goods, so everything is delivered electronically.

1. How services are delivered

• Digital delivery only. Deliverables are shared by email, through a shared drive link, or by deploying directly to your website, app, hosting, ad or social accounts.
• Access and ownership. Where the work lives in your accounts — domains, hosting, ad accounts, CRM or social profiles — you keep ownership and admin access.
• Handover. On completion, we provide the final files, credentials and, where relevant, a short walkthrough or documentation.

2. Timelines

• Every project has a timeline stated in its proposal or agreement, agreed before work starts.
• Work begins after the proposal is accepted and any agreed advance is received.
• Ongoing services, such as social media management, marketing campaigns and maintenance, are delivered continuously during the subscribed period, to the agreed schedule.
• Timelines depend on receiving content, approvals and access from you. Delays in those inputs move the delivery dates accordingly, and we will tell you when that happens.

3. Reviews and acceptance

Work is shared at agreed milestones for your review. Please send feedback within the review window stated in your proposal. If we receive no feedback within that window, the milestone is treated as accepted so the project can continue.

4. Service availability

We work Monday – Saturday, 10:00 – 19:00 IST. Requests received outside those hours are picked up on the next working day. Support response times, where included, are set out in your agreement.

5. Third-party services

Some deliverables depend on third parties — hosting providers, ad platforms, WhatsApp/Meta, payment gateways, email providers and app stores. Their approval processes and review times are outside our control and can affect delivery dates. We will keep you informed if such a delay arises.

6. Contact

Questions about delivery? Email info@growmoredigi.co or call +91 97676 94414.

See also our Cancellation & Refund Policy and Terms & Conditions.